Shipping Policy
Free Shipping
We offer Free Shipping on all online orders over $100 in the U.S.
All other orders ship for a flat $10 fee.
State Laws
All consumers are required to abide by their state and local laws.
Carriers
We mainly use UPS for all orders placed via our website.
In some cases, delivery to PO Boxes may not be available.
Currently, we only ship to addresses in the United States and its territories.
We take orders 24 hours a day on our website.
Orders are shipped business days (Monday through Friday, Except Holidays).
Most orders placed before 11:00 AM CST will ship on the same day.
We do not ship on holidays recognized by the US Postal Service.
You will be sent:
- An order confirmation upon checkout
- A shipping notification with tracking number once your order ships
For large Private Label, Wholesale, and Bulk orders we offer:
- USPS
- DHL
- UPS
- LTL
- Freight
Shipping costs will be communicated to you from our sales department before your order ships.
The UPS Store Customer Service
Headquarters for The UPS Store retail locations in the US
Availability
- Mon - Fri: 7:00 am - 5:00 pm PT
- Sat: 7:00 am - 4:00 pm PT
- Sun: 7:00 am - 4:00 pm PT
Contact Number
(800) 789-4623
Delivery Timelines
Once an order has shipped we are not responsible for how long an order takes to be delivered.
There are several factors that can affect shipping timelines, including:
- Weather
- Postal courier errors
- Other unforeseen delivery delays
Warm Weather
Texakana Organics is not responsible for melting or other damage caused by heat exposure during shipping.
Most products are fine and will not melt in transit. However, some types of products such as chocolates can melt in warm weather.
We cannot guarantee our heat-sensitive products will arrive in perfect shape — but we will do our best to insure they do.
Here is how you can help:
- Be present for delivery and have someone available to accept the package so it doesn’t sit outside in the heat.
- If the box feels warm, open it immediately to expose the product to the cooler air.
- Give the product a chance to firm up again before handling further.
Please keep in mind, we do not accept returns or provide refunds for a melted product due to warm weather.
If you are concerned about the possibilities of receiving a heat-sensitive product and it being melted, we encourage you to order a different product.
Shipping Restrictions
All additional shipping methods and rates are listed when you place your order at checkout.
We currently do not ship to the following states:
- Colorado
- Wyoming
- Idaho
Contact
If you have questions about your shipment, or need tracking information, please email: